bet365it is committed to protecting the personal data of every player on our platform. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you hold over your data. We handle your personal information with transparency, security, and in full compliance with applicable data protection principles.
Last Updated: 1 January 2026Six core principles that underpin how bet365it handles your personal data.
This Privacy Policy (the "Policy") describes how bet365it (hereinafter referred to as "we", "us", "our", or the "Company") collects, uses, stores, discloses, and otherwise processes personal data relating to individuals who access or use the bet365it online casino and sports betting platform accessible at https://bet365it.cam (the "Platform").
bet365it is committed to protecting the privacy and personal data of all users of the Platform, including registered players, visitors, and prospective customers (collectively, "you" or "Data Subjects"). This Policy applies to all personal data we collect through the Platform, our customer support channels, and any other means through which you interact with bet365it.
This Policy should be read in conjunction with our Terms & Conditions and our Responsible Gambling Policy, both of which are incorporated by reference. By accessing the Platform or registering a Player Account, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
Your Consent: Where we rely on your consent as the legal basis for processing your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
For the purposes of this Privacy Policy, the following terms shall have the meanings ascribed to them below:
| Term | Definition |
|---|---|
| Personal Data | Any information relating to an identified or identifiable natural person, including name, identification number, location data, online identifiers, or factors specific to the physical, economic, or social identity of that person. |
| Data Controller | The entity that determines the purposes and means of processing personal data. For the purposes of this Policy, bet365it acts as the Data Controller. |
| Data Processor | Any third party that processes personal data on behalf of the Data Controller pursuant to a data processing agreement. |
| Processing | Any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure, or destruction. |
| Sensitive Data | Special categories of personal data including health information, biometric data, financial data, and data relating to criminal convictions, which are subject to enhanced protection obligations. |
| Cookies | Small text files placed on your device when you access the Platform, used to remember preferences, maintain session integrity, and gather analytics data. |
| Player Account | A registered account held by a user on the Platform, enabling access to deposits, withdrawals, bonuses, and gaming services. |
bet365it operates as the Data Controller with respect to all personal data collected through the Platform and associated communication channels. The Company is responsible for ensuring that personal data is processed lawfully, fairly, and transparently in accordance with applicable data protection principles.
All data subject requests, privacy enquiries, and complaints regarding the processing of personal data should be directed to our designated Data Protection contact using the details provided in Section 17 (Contact Us) of this Policy.
bet365it collects various categories of personal data depending on how you interact with the Platform. The categories of personal data we collect are outlined below:
Information provided during account creation and KYC verification:
Information associated with deposits, withdrawals, and betting activity:
Information collected automatically when you access the Platform:
Records of your interactions with bet365it's customer support team, including live chat transcripts, email correspondence, and any documents or images submitted as part of a query or KYC verification process.
Information relating to your use of responsible gambling tools, including deposit limits set, self-exclusion requests, cooling-off periods, and session time reminders. This data is processed to protect your welfare and to fulfil our responsible gambling obligations.
bet365it collects personal data through the following means:
We process your personal data only where we have a lawful basis to do so. The legal bases upon which bet365it relies are as follows:
| Legal Basis | Processing Activities |
|---|---|
| Contractual Necessity | Processing required to create and manage your Player Account, process deposits and withdrawals, settle bets, and provide core Platform services as agreed in our Terms & Conditions. |
| Legal Obligation | Processing required to comply with applicable anti-money laundering (AML) regulations, Know Your Customer (KYC) obligations, tax reporting requirements, and other regulatory duties. |
| Legitimate Interests | Processing for fraud prevention, platform security, responsible gambling monitoring, improving our services, and internal analytics — where these interests are not overridden by your data protection rights. |
| Consent | Processing for optional marketing communications, non-essential cookies, and any other processing activities for which we have expressly requested and received your consent. |
bet365it uses the personal data we collect for the following purposes:
bet365it does not sell your personal data. We may share your personal data with third parties only in the circumstances described below, and only to the extent necessary for the specified purpose:
We share necessary transaction data with licensed payment processors, including FPX operators, DuitNow settlement banks, e-wallet providers (Touch 'n Go, Boost, GrabPay), and cryptocurrency exchange services, to process your deposits and withdrawals. These providers are contractually bound to process your data only for payment settlement purposes.
We may share identity documents and personal data with licensed KYC verification and AML screening service providers to fulfil our regulatory obligations. These providers operate under strict contractual and regulatory data protection obligations.
Our game studios and sportsbook data feed providers may receive anonymised or pseudonymised technical data (such as session tokens and bet identifiers) necessary to operate their games and services on the Platform. No identifiable personal data is shared with game content providers beyond what is strictly necessary for game integrity.
We may disclose personal data to competent regulatory authorities, law enforcement agencies, or courts where required by applicable law, valid legal process, or in connection with an investigation of suspected illegal activity, fraud, or breach of our Terms & Conditions.
In the event of a merger, acquisition, restructuring, or sale of all or a portion of bet365it's assets, personal data may be transferred to the relevant successor entity as part of that transaction, provided that the successor entity agrees to process the data in accordance with standards equivalent to this Privacy Policy.
No Data Selling: Under no circumstances does bet365it sell, rent, lease, or trade your personal data to any third party for marketing, advertising, or any commercial purpose not described in this Policy.
bet365it uses cookies and similar tracking technologies to operate the Platform, improve your experience, and gather anonymised analytics data. The categories of cookies we use are as follows:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Essential for Platform operation — maintaining your login session, securing form submissions, and enabling payment flows. Cannot be disabled. | Session |
| Functional | Remembering your language preference, game display settings, and deposit method selections to provide a personalised experience. | Up to 12 months |
| Analytics | Collecting anonymised usage data (pages visited, session duration, device type) to help us understand how players use the Platform and identify areas for improvement. | Up to 24 months |
| Security | Detecting suspicious login attempts, bot activity, and fraud signals to protect your account and the integrity of the Platform. | Session to 6 months |
You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair Platform functionality and may prevent you from logging in or making transactions. Analytics cookies may be opted out of at any time by adjusting your browser settings or using browser-based opt-out tools.
bet365it implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include, but are not limited to:
While we take all reasonable precautions to protect your data, no internet transmission or electronic storage method is 100% secure. In the event of a data breach affecting your personal data, bet365it will notify affected individuals and relevant authorities as required by applicable law, within the timeframes prescribed by such law.
bet365it retains personal data only for as long as is necessary to fulfil the purpose for which it was collected or as required by applicable legal, regulatory, or contractual obligations. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | AML / regulatory compliance |
| Financial & Transaction Data | 7 years from transaction date | Tax and financial records law |
| KYC Documents | 5 years after account closure | AML regulatory requirement |
| Customer Support Records | 3 years from last interaction | Dispute resolution / legitimate interest |
| Technical & Log Data | Up to 12 months | Security / fraud prevention |
| Marketing Preferences | Until opt-out or account closure | Consent-based |
Upon expiry of the applicable retention period, personal data will be securely deleted, anonymised, or pseudonymised so that it can no longer be associated with an identifiable individual.
Subject to applicable law and certain exceptions, you have the following rights in relation to your personal data held by bet365it. To exercise any of these rights, please contact us using the details in Section 17.
We will respond to all verified data subject requests within 30 calendar days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by up to a further 60 days, in which case we will notify you of the extension and the reason for it.
Identity Verification: To protect your data from unauthorised access, we may be required to verify your identity before processing a data subject request. This verification will typically involve confirming your registered email address and may require you to submit a copy of your MyKad or other identification document.
In certain circumstances, the personal data we collect may be transferred to, stored in, or processed by servers or third-party service providers located in countries outside Malaysia. Such transfers may occur, for example, in connection with payment processing, KYC verification, or cloud-based infrastructure services.
Where personal data is transferred internationally, bet365it takes reasonable steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Privacy Policy. Such safeguards may include contractual clauses, data processing agreements, and verification that the recipient country maintains adequate data protection standards.
The Platform is strictly intended for adults aged 21 years and above. bet365it does not knowingly collect, process, or store personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21 years of age without verifiable parental or guardian consent, we will immediately close the relevant account and delete all associated personal data from our records.
If you are a parent or guardian and believe that your child has submitted personal data to bet365it, please contact us immediately using the details in Section 17 so that we may take appropriate action.
The Platform may contain references to third-party payment providers, game content suppliers, or other external services. bet365it is not responsible for the privacy practices or content of any third-party website or service. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the Platform.
The inclusion of any reference to a third-party service on the Platform does not constitute an endorsement or representation by bet365it regarding that third party's data handling practices.
bet365it reserves the right to update, amend, or replace this Privacy Policy at any time. The most current version of this Policy will always be accessible on this page. The "Last Updated" date at the top of this document reflects the date of the most recent revision.
For material changes to this Policy — particularly changes that affect your rights or alter the purposes for which we process your personal data — we will provide notice via email to your registered email address or through a prominent notice on the Platform at least 14 days prior to the change taking effect.
Your continued use of the Platform following the effective date of any amended Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any amendment, you should cease using the Platform and may request account closure in accordance with our Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by bet365it, please contact us through any of the following channels:
For all data subject requests (access, rectification, erasure, objection, portability), please contact our support team with the subject line "Data Privacy Request".
Email: [email protected]
Live Chat: Available 24/7 within your account dashboard
Response time: Within 30 days of verified request receipt
All privacy-related communications will be handled with strict confidentiality. We are committed to resolving all privacy enquiries fairly and promptly.
For general terms, account rules, and betting policies, please refer to our Terms & Conditions page.
Have a question about how bet365it handles your personal data? Our multilingual support team is available 24/7. You can also review our full Terms & Conditions or visit our FAQ for quick answers.
For players aged 21 and above only. Play responsibly. Responsible Gambling